Shipping Policy

Shipping Policy

At PHRZK, we strive to provide a seamless and efficient shipping experience for our customers. Please review the following information regarding our shipping policy:

New Zealand Orders:

For orders within New Zealand, standard shipping rates apply. The specific shipping cost will be calculated and displayed during the checkout process. Please note that all shipping fees are non-refundable.

International Orders:

For international orders, additional fees apply for shipping. The exact amount will be determined based on the destination and will be shown at the time of checkout. It's important to note that all shipping costs, including any applicable customs duties or taxes, are non-refundable.

Delivery Timeframes:

The delivery timeframes for both domestic and international orders may vary depending on factors such as the shipping method selected, the destination, and any customs procedures. We strive to process and dispatch orders promptly. Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment.

Please note that while we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates, as they are subject to factors beyond our control, such as customs clearance processes and unforeseen shipping delays.

Order Processing Time:

Orders are typically processed within 7-21 business days. However, during peak periods or promotional campaigns, processing times may be slightly longer. We appreciate your patience and understanding during such times.

Shipping Methods:

We partner with reliable shipping carriers to ensure the safe and efficient delivery of your orders. The available shipping methods will be presented during the checkout process, allowing you to choose the one that best suits your needs.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package. If you encounter any issues with tracking your order, please don't hesitate to reach out to us at [email protected], and we will assist you.

Lost or Damaged Packages:

While we take great care in packaging and shipping your orders, unfortunate incidents such as lost or damaged packages may occur during transit. If you encounter any issues with the delivery of your order, please contact us as soon as possible, providing your order details. We will work closely with the shipping carrier to resolve the situation and ensure a satisfactory outcome.

Incomplete or Incorrect Addresses:

Please ensure that you provide accurate and complete shipping information during the checkout process. We cannot be held responsible for orders delayed or undelivered due to incorrect or incomplete addresses. If you notice an error in your shipping address after placing your order, please contact us immediately so that we can make the necessary corrections before your order is shipped.

If you have any further questions or need assistance regarding our shipping policy, please don't hesitate to contact us at [email protected]. We are here to help!

Last updated: [09/07/2023]